Refund policy

We have a 100% money back guaranteed policy, which means you have 3 days after receiving your item to request a refund. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at colombianhelpcoffee@gmail.com. Please note that returns will need to be sent to the following address: 201 Spruce Street, Huntingdon, Pennsylvania, 16652.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at colombianhelpcoffee@gmail.com.

Category 1: Non-Returnable & Non-Refundable

1.    Opened Bags of Coffee:

Reasoning: Once the seal is broken, you cannot guarantee the product's integrity or freshness. It is a consumable food item and cannot be resold for health and safety reasons. Policy Wording: "For health, safety, and freshness reasons, we cannot accept returns on any opened bags of coffee.

2. Situations for Exceptions (Refund or Replacement)

1.    Unopened Bags (Returned Promptly):

If you bought a wrong bag, received a duplicate as a gift, or simply changed your mind before opening it, you can choose to accept returns of unopened, saleable bags within 3-7 days. You also may be eligible for a store credit. 

2.    Customer Doesn't Like the Coffee (Happiness Guarantee):

If you genuinely don’t enjoy our 100% Premium Colombian Coffee, we give you 100% money back Guarantee.

Our Policy Wording: "Not 100% happy with your coffee? Even though we can't accept returns of opened bags, we want you to be happy. Contact us within 3 days of receipt and we'll give you 100% credit towards your next order or your money back.

Errors or Damage on our product shipped the bag was punctured or crushed during shipping; The coffee is stale on arrival or there is a clear defect with the bag seal, we will send the correct product at no charge, or issue a full refund.

Shipping Carrier Issues: If the package is lost or significantly delayed by the carrier (e.g., stuck in transit for over a week, making the coffee stale), Please contact us within 3 days and we'll give you 100% your money back.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at colombianhelpcoffee@gmail.com.